ProperMatch
Privacy Policy
Last updated: 22 October 2026
Who we are
ProperMatch is operated by ProLabs-7 Investments CC, a close corporation registered in Namibia (“ProLabs-7”, “we”, “us”), based in Windhoek, Namibia.
Write to us at P.O. Box 25793, Windhoek, Namibia.
For anything in this policy, write to propermatch@prolabs-7.com, or info@prolabs-7.com for the business.
What this policy covers
The ProperMatch mobile app and this website. It explains what we hold about you, why, who else sees it, and how to get rid of it.
What we collect, and why
When you create an account: your email address, and a password that is stored only as a hash — we never see it. You may add a display name and a phone number. We keep the date the account was created and when it was last changed.
When you list a property: everything you type into the listing, the photographs you upload, and the contact details you choose to publish on it. These are shown to other people — that is the point of a listing.
When you ask to be verified: your legal name, the documents you upload, and what you have told us about the property or business you are claiming. Identity documents are stored privately, are never shown to other users, are visible only to our reviewers, and are deleted once the decision is made.
When you search: your saved searches, so we can tell you when something matches. Which listings you have opened contact details for, so a package’s daily limit works and so the same listing does not count twice.
When you use the app: a device token for push notifications, the notifications we have sent you, and a count of how many times a listing has been viewed. If the app crashes, a crash report.
When you buy a package: what you bought, when, and the order and purchase identifiers your app store gives us. We never see your card. Payment is taken by Google Play (or Apple on iPhones), and they tell us only that a purchase was made, and later if it was refunded or reversed.
To stop one free offer being claimed over and over: a one-way code derived from your phone, which cannot be turned back into a phone or a person, and a check from your app store that the app is a genuine installation. These are used for fraud prevention and nothing else.
To keep the app safe: records of reports, moderation decisions and fingerprints of photographs, so that content removed for abuse can be recognised if it is posted again.
What we do not do
- We do not sell your information, and we do not share it for advertising.
- We do not show advertising in the app, and we use no advertising identifier.
- We do not track you across other apps or websites.
- We do not handle any money for a property. Rent, deposits and purchase prices are between you and the other person.
Who else holds your information
We use a small number of services to run the app, and each sees only what it needs:
| Service | What it does | What it sees |
|---|---|---|
| Supabase | Database, accounts, app server | Account, listings, searches, purchases |
| Cloudflare R2 | Stores photographs and documents | Photographs, verification documents |
| Expo | Delivers push notifications | Device token and the notification text |
| Google Play | Takes payment on Android phones, confirms the app is genuine | Purchase and device-integrity data |
| Apple | Takes payment on iPhones, confirms the app is genuine | Purchase and app-integrity data |
| Brevo | Sends emails such as sign-in links | Email address and the message |
| Sentry | Crash reports | Technical details of a crash |
Our servers and data are hosted in the European Union, so your information leaves Namibia to be stored and processed.
How long we keep it
- Your account and listings: while your account exists.
- Verification documents: deleted once a decision is made on your request.
- Photographs: deleted shortly after nothing refers to them any more.
- Purchase records: kept while your account exists, because they are the proof of what you bought.
- Moderation and fraud records: kept after an account is deleted. Otherwise deleting an account would erase the record of why it was removed.
- An account nobody uses: if an account is not used for two years, we may close it. We will write to you at least 30 days beforehand, and signing in during that time keeps it open.
Deleting your account
You can delete your account at any time from Account → Delete my account in the app, or by writing to propermatch@prolabs-7.com. Deleting removes your account, your listings, your saved searches and any package you have not used. It cannot be undone, and packages are not refunded.
Instructions are also at prolabs-7.com/propermatch/delete-account.
Your choices
- Notifications: turn them off in the app, or in your phone’s settings.
- What you publish: the contact details on a listing are yours to choose, and you can edit or remove a listing at any time.
- Access and correction: write to us and we will tell you what we hold about you, or correct it.
Children
ProperMatch is for adults. It is not intended for anyone under 18, and we do not knowingly collect information about children.
Changes
If this policy changes in a way that matters, we will say so in the app. The date at the top always shows when it last changed.
Contact
ProLabs-7 Investments CCP.O. Box 25793, Windhoek, Namibia
propermatch@prolabs-7.com