ProperMatch
Delete your ProperMatch account
ProperMatch is published by ProLabs-7 Investments CC. You can delete your account, and the information linked to it, in either of the two ways below.
In the app
- Open ProperMatch and sign in.
- Go to Account.
- Tap Delete my account.
- Confirm twice. Your account is deleted straight away and you are signed out.
Without the app
Email propermatch@prolabs-7.com from the email address on your account, and ask us to delete it. We will delete it and reply within 30 days.
What is deleted
- Your account and profile
- The listings you posted, including their photos and contact details
- Your saved searches, saved properties and alerts
- Any verification application you made, and its documents
- Any package you have not used. Packages are not refunded.
- Your phone’s notification token
All of this is deleted immediately, except photos and documents, which are removed from storage within about a week.
What is kept
- Records of moderation decisions, and of listings or accounts removed for fraud. These are kept after the account is deleted, because otherwise deleting an account would be a way to erase a fraud record and start again.
- Crash reports. These contain no name, email address or phone number, and are deleted automatically within 90 days.
- Emails you send us, for as long as we need them to deal with your request and for a reasonable period afterwards.
A listing you posted may already have been seen, saved or screenshotted by other people, which we cannot undo.
Full privacy policy: prolabs-7.com/propermatch/privacy